Help Desk General Information

The Helpdesk @ MassBay

Public Safety


Emergency Message System
This system can call, email and text you if the College has a weather related closing or if there is an emergency on campus. We strongly encourage everyone to enroll.
Please note the link provided here is exclusively for Employees & Current Students. All non-MassBay/Contracted employees may request enrollment by emailing

IT Support Information

To contact the IT Helpdesk email or call 781-239-2440.

I.T. Related Quick Links/MassBay Website Home Page
This video is closed captioned

First Time Tech Step By Step

What's my MassBay ID? 
Password Reset Tool

Click Here to Open an I.T. Support Ticket     
Click here for Computer Lab Hours

Add Value to One Card/Check Balance for Managed Print
This system is only accessible from on a MassBay campus. Use the blue and yellow button below to add value or check your balance in your managed print account.
If you would like to see a video tutorial, or download a printable tutorial on how to add value, click the following link:
Note: None of the actual value is stored on the one card, the one card is used to authenticate the link
      to the account where the value is stored.

Use this button to Check your account balance or to add more money to your account.
 Student Technology Tutorials Video tutorials, handouts, and other information geared to Student success at getting started and using the technology resources available.
Employee Technology Tutorials
Video tutorials, handouts, and other information geared to Employee success at getting started and using the technology resources available.
Password Reset Tool
This tool will help you reset and sync your MassBay Computer account passwords (applies to: MassBay Computer Network, WiFi, Blackboard Learn, MassBay Gmail/Google Apps, Bay Navigator)

Note to Employees: PeopleSoft Financials is not affected
Antivirus Software
MassBay provides antivirus software to students, faculty and staff for use on their personal computers at no cost.

Admissions & Financial Aid

Click here to Enroll at Massbay          
Admissions Office     
Financial Aid
Office of the Registrar
    Hours of Operation
Monday - Thursday 8:00 AM to 6:00 PM
Fridays 8:00 AM to 5:00 PM

Click here to visit Registrar web page     

Student Accounts

Click here for Student Accounts
The Student Accounts Office collects all student tuition and fee charges and is also responsible for disbursement of funds owed to students. Questions regarding invoice dates, account status, third party payments, or problems in satisfying your college financial obligation, should be directed to the Student Accounts Office at (781) 239-2540.
Click here for One Card Office
The One Card is the official identification card of MassBay Community College and issued to every employee and student. You will find that the One Card is an essential key to campus life; apart from being your official form of identification, it will be used for many other college services.


Go to Library
Perkins Library, Wellesley Hills Campus, 2nd floor
Learning Resource Center, Framingham Campus, 3rd floor

Get Help:
Wellesley Hills: (781) 239-2610
Framingham: (508) 270-4210     

Book Store

Click here to shop online for Framingham and Ashland Courses     Click here to shop online for Wellesley Hills and Online Courses     

Facilities Administration

Click here to Open a Facilities Ticket     
Click here for Shuttle Schedule and Information     
Click here for the cafeteria schedule and information
Meetings & Events

Click here for Events Calendar     Faculty & Staff Click here to reserve space on campus

If you need help with the R25 room reservation system:
    email or call (781) 239-3112
(Please note that due to our limited resources, MassBay rental policies have changed and we no longer rent space to outside parties.)

For Website needs please submit or update a Marketing request in the FMX ticketing system.